Our environment has 8 different domains. I have no problems connecting to any of the other domains. Recently I have been tasked with backing up another domain. I created the service account and it is a domain admin. the subnets are behind the same firewall. I've verified that I can telnet on port 10000.
There is a trust between the domains as well.
I am unable to view the domain in the selection list. I have added the domain and it will prompt for credentials but I get a failed to logon error. I've tried other domain admin accounts that have already been created as well.
When I try to deploy the remote agent I receive an error stating the remote registry is not accessable. I have verified that the remote registry service is turned on and I can connect to the remote registry from regedit on the media server.
I am running backup exec 2010 r3 with all updates and service packs. servers vary between windows server 2003 and 2008. all have microsoft security packs and service packs installed. All are physical servers.
I even added the service account to the backup operators and remote desktop users groups.
What am I missing?