Hi,
We had an issue where our VMs in Backup exec were showing as physical boxes (grey icon) when they were in fact virtual machines (blue icon).
We were obviously told to wait for BE2012 SP2, which we did, installed and it worked perfectly (all VMs showed up as blue icon allowing full GRT).
I have since had to remove and readd the ESX server but now they are all showing as physicals, not allowing GRT again!!
So far I have,
Reinstalled the latest agent on the hosts (rebooting each VM)
Readded the ESX VCentre both with FQDN and shorter name
Tried with different credentials (all test fine and am using a domain account with privalidges on the VMs themselves)
Could someone please help, Im tearing my hair out here. I feel as if my job role has become backup exec problem solving assistant (been at it three days now).
Thanks VERRRY much in advance.