Hey guys, issue with NBAC after uprading NBU 7.5.0.4 to 7.6.1 on a Windows 2008 R2 Cluster.
We have a Master Server-only clustered with Microsoft Cluster. NBAC was working normally before the upgrade.
Before upgrading, we set the USE_VXSS to PROHIBITED, and the upgrade went fine. Installation logs show the install going thru the AZ files normally.
After the upgrade, when changing USE_VXSS back to AUTOMATIC, the Authorization and other services won't start.
A few troubleshooting we've made:
1) Running admincmd\bpnbaz.exe -upgrade and admincmd\bpnbaz.exe -setupmaster. Both fail with "Cannot contact the Authorization Service".
2) As I have no problems in loosing the NBAC configs (they are very simple and I could rebuild it from scratch), tried replacing the NBAZDB.db with the NBAZDB.template but the services wouldn't start after that, so I rolled it back.
3) Putting hostnames in server.conf, vxdbms.conf and EngineName key with the same value
http://www.symantec.com/connect/forums/netbackup-71-75-upgrade-issue-when-nbac-enabled
Service still doesnt start
4) Compared \sec\az\bin\VRTSaz.conf with a working 7.6.1 NBAC installation, as suggested by another KB.
We noticed the build numbers didn't match: problematic cluster has it as 5.0.27.0 and our working lab has it as 5.0.54.0. Changing this config didn't help, so we rolled it back too.
5) Started the AZ deamon in debug mode, as suggested by the debugging NBAC KB. Returned looks like database related:
sec\az\bin>nbazd.exe -eazs "C:\Program Files\Veritas\netbackup\sec\az\bin\eazs.loc" -fg 9
...
Entered "db_odbc_cache_handle () "
Left "db_odbc_cache_handle () ": 0 ticks
txn.c(511) Calling SQLError...
txn.c(522) SQLState = [08001] SQLErrMsg = [[Sybase][ODBC Driver][SQL Anywhere]Database server not found]
txn.c(528) Unable to connect to database, db_rc = (0), try_count = 0
Left "db_odbc_check_db_state () ": 10063 ticks
28/04/2015 15:44:06 db_odbc_check_db_state () failed, rc = 3004
Left "db_check_db_state () ": 10063 ticks
28/04/2015 15:44:06 External DB engine hasn't been started
28/04/2015 15:44:06 Fatal error encountered: main.c(1358) 3004 3004
28/04/2015 15:44:06 VxSS-vxazd ERROR V-18-3078 Fatal error encountered. (main.c:1358)
28/04/2015 15:44:06 VxSS-vxazd LOG V-18-4204 Server is stopped.
Relational database is obviously up.
We'd like to bring the NBAC up or at least drop it so we can reconfigure it. But the unsintalling NBAC KB (https://support.symantec.com/en_US/article.TECH189775.html) does't offer the steps for MSCS server.
Any advice?
Thanks a lot.