SharePoint Restore shows only Root Site Collection

June 11, 2015, 8:38 am

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I need a solution

Hello,

we're using NetBackup in the current version 7.6.1.2 to backup a SharePoint 2013 SP1 single server environment running on VMware. After struggling somewhile around to get the backup working - in the end we were experiencing the problem that the SharePoint Farm key did not get created automatically - god knows why. (Solved with - http://www.symantec.com/docs/TECH203759). Now the backup finishes without any error.

Now we have the problem that in the GRT restore selection only the root site collection is showing up. Anyway we have more then 20 sitecollections, all in the same Content Database, which are not showing up.

Could someone point me in the right direction what could be the reason for our problem?

Thanks in advance.

Matthias

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Need to remove a tape that is going bad.

June 11, 2015, 9:08 am

≫ Next: Weekly or Monthly full backups

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I need a solution

My library is reporting to me that one of my NetBackup tapes is going bad. I need to move the images off of that tape and pull the tape out of the library. What is the best way to do this?

Weekly or Monthly full backups

June 11, 2015, 11:16 am

≫ Next: Exchange Restore Error V-79-57344-959

≪ Previous: Need to remove a tape that is going bad.

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Hello.

We are using the AVVI client to back up a VSphere 5 environment, as well as a number physical Windows servers.

I set up the system to perform daily incremental backups and monthly full backups, as this allows for 1 to 2 month retention period on our system direct from disk storage, and this disk storage is replicated to a tape library so that tapes can be taken off-site.

This has worked very well.

However, I think that I've read that Symantec recommend weekly full backups, at least with the AVVI client.

Can I please ask, is this so? If a weekly full rather than monthly full is recommended, what is the impact to us of performing monthly backups instead?

Should I really consider changing?

If we do change, then this will have a big effect on our disk storage retention - it'll go down to one to two weeks. Is dedupe the way around that?

Thanks.

Exchange Restore Error V-79-57344-959

June 11, 2015, 12:08 pm

≫ Next: Backup Folder Details.

≪ Previous: Weekly or Monthly full backups

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I need a solution

I have Backup Exec 15 on WinServer 2012 R2, running Exchange2010 on VMWare 5.5

I have 1 CAS and and a DAG on 2 seperate servers (3 servers in total)

I'm trying to restore email I get this error.  V-79-57344-959 - Unable to open the item Database - skipped.

I read that I need to install agent on CAS to do install, what agent would that be, i cannot find any documentation for this.

This is a new install and it's a trial version. I find it reprehensible that Symanctec would not have any presale phone support for an enterprise product. I have vendors banging down my doors begging for business and offering any pre-sales support to evaluate if a product works well in my environment. 

Backup Folder Details.

June 12, 2015, 4:09 am

≫ Next: delete expired backup sets on the Backup Exec 14.1 not working

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We hvbe a windows server 2k8 R2 in our envirement which acts as a backup server.The backup software on backup server is veritas netbackup 6.5.6.We have both windows as well as UNIX clients in our envirement.

I recently came across an issue " Backup of Server ABC Partially compleated with error code 1".I need to know below 3 things.

1. Reason of this error.

2.How do i fix this error.

3. How can i check that which folders are backed up and which are missed..

delete expired backup sets on the Backup Exec 14.1 not working

June 12, 2015, 4:14 am

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Hi All,

currently do we have an disk space issue on the Backup Exec 3600 R3 appliance. I tried to delete the expired backup sets, but it dont work.

I try the crcontrol tool to manual fix, but it also not working.

Currently the Backup Exec 14.1 Rev 1786.1103 are running, the reg key also set for delete expired backup.

What I can see are a lot of errors on the spoold.log, maybe thats reason but not sure how I can fix it.

June 11 19:59:50 INFO [0000000000E29650]: 25022: NetCheckIPRange: invalid NULL or empty parameter

Regards

Guenter

C:\Program Files\Symantec\Backup Exec>crcontrol --dsstat

************ Data Store statistics ************

Data storage      Raw    Size   Used   Avail  Use%

                   5.5T   5.2T   5.2T  36.1G 100%

Number of containers             : 22325

Average container size           : 246790080 bytes (235.36MB)

Space allocated for containers   : 5509588545205 bytes (5.01TB)

Space used within containers     : 5497511243978 bytes (5.00TB)

Space available within containers: 12077301227 bytes (11.25GB)

Space needs compaction           : 33998549395 bytes (31.66GB)

Reserved space                   : 244777897984 bytes (227.97GB)

Reserved space percentage        : 4.1%

Records marked for compaction    : 1892575

Active records                   : 73295389

Total records                    : 75187964

Robot Inventory

June 12, 2015, 4:20 am

≫ Next: duplication to tape

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Hello Experts,

I moved some media's from one slot to another slots. Do we need to Inventory the robot in this case?

If yes

why is it required? what if we dont inventory the robot in this case?

Thanks & Regards,

1434116262

duplication to tape

June 12, 2015, 4:38 am

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Hello, 

I am running Netbackup 7.6.0.1 and I configured MSDP diskpools, all the backups go to disk. Later it is duplicated to tape. But there is my problem. Duplication is very slow and it never ends. Sometimes I have more then 100 jobs in that queue which never seem to go so I just cancel them. Is it not possible to have more then one duplication jobs to the same tapedrive? My library has only one tapedrive. Also I see that the tape gets mounted over 100 times and they are in use for just a month. Is there a way to speed up the duplication process? 

I always thought the images in a MSDP-pool are optimized and they should go to tape fast. 

Any thoughts? 

Regards,

Rob

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slow flashbackup of VM

June 12, 2015, 5:02 am

≫ Next: trouble removing old backup destination from SSR 2013 R2 management solution

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Hello,

We have a slow backup situation while attempting to backup a drive a VM in a flashbackup policy. The VM drive is 4 TB (1.8 TB used) RDM LUN.The backup is running extremely slow  2-3 MB/Sec having backed up just 220 GB is over 20hrs, at this speed the backup is never going to complete in time. I have adjusted the read buffer ( followed the technote mentioned below) changing it from 32 to 1024 and then 2048 but it has made no difference. Please suggest if there's anything that I can do to improve the speed.

Netbackup Master & Media Server : 7.6.0.3 Version on Windows 2008 R2
Client:  7.6.0.3 on Windows 2008 R2

https://support.symantec.com/en_US/article.HOWTO99...

Thank You

trouble removing old backup destination from SSR 2013 R2 management solution

June 12, 2015, 5:25 am

≫ Next: Brand new LTO6 media appears as complete and the drives path goes to down

≪ Previous: slow flashbackup of VM

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I need a solution

I have followed this guide

https://support.symantec.com/en_US/article.TECH153...

to remove old backup destinations.

Unfortunately I didn't read the note at the end:

NOTE: Please be aware of the following side effects of using the above steps:

1. Client machines may lose their association with the backup policy
2. Client machines may go into a 'Not Installed' state (seen via 'Manage Tasks' / 'Computers' view)

Despite the above side effects, over a period of time (impossible to say how long as it depends on size of environment and what the Symantec Management Agent 'configuration' interval is set to), the client machines will regain their association to the backup policy and also regain their correct status (when the policy 'cleanup' is complete).

It happened that 4 clients have undergon exactly the issues cited here. Even more, they completely disappeared from the management solution, like they had been deleted (but I didn't delete them, I just followed the guide and deleted their old backup destinations associations). After clicking "update" in the managament agent settings tab, they appeared again in the management solution, going to "not installed state". After rebooting them one time, they changed their state to SAFE/AT RISK depending on what was their state before. BUT! They have lost their associtation with all client polices, included backup policies. 

What should I do? I have waited 24 h and reboteed them 5 times. Should I wait even more? or should I start to add them back manually to the policies? Why this happened? My suspect is that the policies have not been restore because in the above procedure not only their backup destinations, but also their records had been deleted from the database...

Brand new LTO6 media appears as complete and the drives path goes to down

June 12, 2015, 6:06 am

≫ Next: Backup Exec Compatibility With Server 2012?

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Hi,

I'm not sure what's going on here. We are having the following issue with brand new LTO6 tapes.

A llitle bit of history. We have an infrastructure with LTO5 Tapes and TD5 drives, and two TD6 drives. So, we have just began to use LTO6 tapes. The policy storaged for the policy you can find in the description, was modified to use LTO6 tapes and it works fine. It only takes the LTO6 tapes. Those tapes goes to the TD6 drives as they should, but then, nothing works as expected. There is a robot operation failed, the tape appear as complete and finally, the paths on the drive, goes down.

The behaviour for the LTO5 tapes seems to be fine, so there must be some kind of misconfiguration related with the LTO6 that we are missing.

Here is the log for the operation

06/12/2015 13:16:07 - Info nbjm (pid=30646) starting backup job (jobid=215348) for client netappd1, policy _nd1_ndmp_zimbra_snaps_cat1, schedule _nd1_ndmp_zimbra_snaps_cat1_full
06/12/2015 13:16:07 - Info bpbrm (pid=7446) netappd1 is the host to backup data from
06/12/2015 13:16:07 - Info bpbrm (pid=7446) reading file list from client
06/12/2015 13:16:07 - Info bpbrm (pid=7446) starting ndmpagent on client
06/12/2015 13:16:07 - Info ndmpagent (pid=7448) Backup started
06/12/2015 13:16:07 - Info bpbrm (pid=7446) bptm pid: 7449
06/12/2015 13:16:08 - Info bptm (pid=7449) start
06/12/2015 13:16:08 - Info bptm (pid=7449) using 256 data buffers
06/12/2015 13:16:08 - Info bptm (pid=7449) using 65536 data buffer size
06/12/2015 13:16:08 - Info bptm (pid=7449) start backup
06/12/2015 13:16:08 - Info bptm (pid=7449) Waiting for mount of media id TZ0151 (copy 1) on server scibkd02.
06/12/2015 13:16:07 - Info nbjm (pid=30646) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=215348, request id:{6BC1528A-10F4-11E5-B0BE-79A0A52EEE2F})
06/12/2015 13:16:07 - requesting resource stu_netappd1
06/12/2015 13:16:07 - requesting resource scibkd01.NBU_CLIENT.MAXJOBS.netappd1
06/12/2015 13:16:07 - requesting resource scibkd01.NBU_POLICY.MAXJOBS._nd1_ndmp_zimbra_snaps_cat1
06/12/2015 13:16:07 - Waiting for scan drive stop IBM.ULTRIUM-TD6.001, Media server: scibkd02
06/12/2015 13:16:07 - granted resource  scibkd01.NBU_CLIENT.MAXJOBS.netappd1
06/12/2015 13:16:07 - granted resource  scibkd01.NBU_POLICY.MAXJOBS._nd1_ndmp_zimbra_snaps_cat1
06/12/2015 13:16:07 - granted resource  TZ0151
06/12/2015 13:16:07 - granted resource  IBM.ULTRIUM-TD6.001
06/12/2015 13:16:07 - granted resource  stu_netappd1
06/12/2015 13:16:07 - estimated 609758707 kbytes needed
06/12/2015 13:16:07 - Info nbjm (pid=30646) started backup (backupid=netappd1_1434107767) job for client netappd1, policy _nd1_ndmp_zimbra_snaps_cat1, schedule _nd1_ndmp_zimbra_snaps_cat1_full on storage unit stu_netappd1
06/12/2015 13:16:07 - started process bpbrm (pid=7446)
06/12/2015 13:16:07 - connecting
06/12/2015 13:16:07 - connected; connect time: 0:00:00
06/12/2015 13:16:08 - mounting TZ0151
06/12/2015 13:16:17 - Error bptm (pid=7449) error requesting media, TpErrno = Robot operation failed
06/12/2015 13:16:19 - Warning bptm (pid=7449) media id TZ0151 load operation reported an error
06/12/2015 13:16:19 - current media TZ0151 complete, requesting next media Any
06/12/2015 13:16:52 - Waiting for scan drive stop IBM.ULTRIUM-TD6.000, Media server: scibkd02
06/12/2015 13:16:53 - Info bptm (pid=7449) Waiting for mount of media id TZ0151 (copy 1) on server scibkd02.
06/12/2015 13:17:01 - Error bptm (pid=7449) error requesting media, TpErrno = Robot operation failed
06/12/2015 13:16:53 - granted resource  TZ0151
06/12/2015 13:16:53 - granted resource  IBM.ULTRIUM-TD6.000
06/12/2015 13:16:53 - granted resource  stu_netappd1
06/12/2015 13:16:53 - mounting TZ0151
06/12/2015 13:17:04 - Warning bptm (pid=7449) media id TZ0151 load operation reported an error
06/12/2015 13:17:04 - current media TZ0151 complete, requesting next media Any
06/12/2015 13:17:37 - Error bptm (pid=7449) NBJM returned an extended error status: All compatible drive paths are down but media is available (2009)
06/12/2015 13:17:37 - Error ndmpagent (pid=7448) NDMP backup failed, path = UNKNOWN
06/12/2015 13:17:37 - Info bptm (pid=7449) EXITING with status 252 <----------
06/12/2015 13:17:37 - end writing
An extended error status has been encountered, check detailed status  (252)

Cheers.

CSG

Backup Exec Compatibility With Server 2012?

June 12, 2015, 7:01 am

≫ Next: Our server died.. our backups were not happening.. anyway to see my logs?

≪ Previous: Brand new LTO6 media appears as complete and the drives path goes to down

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Hey guys, I am looking up info on this and I keep finidng mixed answers if BE 12.5 can be installed on Server 2012 R2. It sounds like a NO but I just want to make sure.

Since its most likely a no, what versions of BE do support Server 2012? Is there a difference between BE 2012 and 12.5?

Thanks

1434119428

Our server died.. our backups were not happening.. anyway to see my logs?

June 12, 2015, 8:00 am

≫ Next: Replication takes so long from 5220 to win2012r2

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I need a solution

I had a Windows 2003 SBS running what I think is Symantec Backup Exec 12D. On my system I have 11D client installed.

Short story:

Our Windows 2003 SBS machine died. At the same time our network consultant told us our backup has been failing or not happening since March 27th. I used to have a login and still have the client installed on my PC.

I am just wondering if there is a way for me to see the job history status or whatever I can from the last time I logged into the software on my local machine? Not that there's anything useful in there, but I was just checking.

Replication takes so long from 5220 to win2012r2

June 12, 2015, 12:21 pm

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I need a solution

A quick overview of my setup.  Primaster (main master server ) backing up data to media server. This SLP will then a 'replication" runs to another 5220 (drmaster) . both 5220 are on 7.6.0.3.   This drmaster's SLP imports from primaster and then will 'replicate' to the 2nd DR site which is a site out of state we just set up. its windows 2012 r2 server  running  7.6.1.1   

there are 2 servers in my domain that the images just take forever to send to the windows site.  From primaster  to the drmaster (5220's) is performed timely, but they are on SAN.  once the drmaster sends to the windows DR site, which is over IP.....is where the problem starts.   

the confusing thing is that i have other servers images that are larger and complete just fine. of course it took a few hours, but the 2 I am question has been running for days.  i had images already loaded (seeding) and have canceled the replication and let another start. But nothing changes.

any ideas on what i can check or do?

BE 2014: copys only disk to empty tape

June 12, 2015, 5:16 am

≫ Next: Media server installation fails due to IP address name resolution

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Hello,

I have one problem with a copy job from disk to tape.

I use two tapes for my full backup jobs. First Job is a copy of my cifs direct to tape and a couple other server jobs run first to disk and start after a copy to tape.

The Problem comes the next day when my last server is running the copy to tape Job. BE takes the tape with my cifs, which is the one with less free space. The tape runs out of space and BE says pleas insert a new tape.

But on tape 2 is more than enough space. I have the Problem since my cifs and the last backup won’t fit on one tape. I’m afraid that I will have the same problem with my cifs if they won’t fit on one tape.

At the moment I cancel the disk to tape job and run it again. Then BE takes the other tape with more than enough free space. Or I take the Tape with my cifs out of my library, that BE can’t take the almost full tape.

On that behavior I think my settings with attachment time settings are oke.

Not sure if it’s a feature to complete copy jobs to tape only on free tapes? Or can I change this setting somewhere?

Someone know how to deal with it, without adding another tape now and one more when the cifs needs more than one (1,39TB)tape, when all could fit on tow Tapes? My Server backups take round about 600GB. Maybe necessary, I use a MSL2024 with a pool of slots where I insert my tapes for my full backups.

Tanks in advance!

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Media server installation fails due to IP address name resolution

June 12, 2015, 3:00 pm

≫ Next: Netbackup Tape drive path go down as 2 policies are activated from same NDMP client

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Hi

Master server is running on Windows 2008 R2 Standard.

During the installation of NBU on a Linux 6 RedHat server (Media Server), it failed at the end due to Name resolution issue. It asked to run the following command to see if correct information is cached; /bpclntcmd -hn server

When i ran this command, i see that it has cached the wrong IP address, its the one i had before i changed it. So to correct it i am trying to clear the cache by running following command:

/bpclntcmd -clear_host_cache

It still does not do anything, the wrong IP address remains there. Would apprecitate if someone could help me out with this. Thanks in advance.

Netbackup Tape drive path go down as 2 policies are activated from same NDMP client

June 12, 2015, 10:59 pm

≫ Next: How to change the imported status of the tape?

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Hi,

We have a ploblem of IBM Tape drive path ( from netbackup side) go down when 2 policies activated from same NDMP client. We use NetApp filer as NDMP clients and tape drives are directly zoned to NetApp filers and using 3-way NDMP backups. Recently upgraded to Windows 2012 R2 and Netbackup 7.6.0.4.

Any help appreciated.

How to change the imported status of the tape?

June 13, 2015, 1:42 am

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Because the system time is changed, all the tapes are expired. some tapes are passed through the import command, but the new backup image can not be written to these tapes.
These imported status tapes can only be reused for lable again?
who can help me ?

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AIR trought 10Gb NBU Appliance ports

June 13, 2015, 9:14 am

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Hello Experts I hope you are fine

I need to configure a 5230 appliance to use one of the 10Gb port for AIR, my backups are comming to the apppliance using eth2 and SAN ports but I want the replication in AIR to use the 10Gb port

Hoq can I do that? I looked at the guides but I didin´t find the solution

Many thanks for your help

Backing up SQL clusters with 2014

June 13, 2015, 3:54 pm

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I'm backing up two separate SQL clusters.

Each cluster has 2 Win 2012 servers running SQL 2012. I have installed a BE agent on each server. I have four jobs for each cluster, "Server1", "Server2", "ServerCluster" and "SQLInstance". In both clusters, the server backups succeed and the SQL Instance backup succeeds. The ServerCluster backup fails with an error 2000FE07. 

Ideas?